Returns
The policies in this section apply only to merchandise purchased using this website. We are unable to accept exchanges, returns or price adjustments for merchandise bought in any retail stores or on other websites.
1. Returns:
Return Policy
We appreciate your business and want to ensure that you are completely satisfied with your purchase. In the event that you need to return an item, please read our return policy below:
Starlite Village will gladly accept any returned items purchased from our website starlitevillage.com
All returned items must be in their original condition. Items that have been worn, damaged, or altered in any way will not be eligible for a refund. We accept returns up to 2 weeks after your product has been delivered.
To initiate a return, please contact our customer service team support@starlitevillage.com with your order number and the reason for the return. We will provide you with a return shipping label and instructions on how to proceed.
Once we receive the returned item, we will inspect it and process your refund within 7-14 business days. Refunds will be issued to the original method of payment.
If you receive a damaged or defective item, please contact us within 5 business days of receiving your order to initiate a return. We will provide you with a return shipping label and instructions on how to proceed. Once we receive the returned item, we will process a replacement or issue a full refund, depending on your preference.
Please note that we are unable to accept returns on custom or personalized items, unless they are damaged or defective. We do carefully watch over our return patterns for any potential abuse and over-returning by individual customers, and we reserve the right to refuse return service when deemed necessary.
For additional questions you may contact our customer service department available 9 a.m. - 5 p.m. (EST), Monday-Friday:
E-mail: support@starlitevillage.com
Please allow 4-6 days for customer service to respond. Thank you for your patience and understanding.