Help Center

Orders placed during standard business hours, Mon. -Fri. 9AM-5PM may take up to 1-3 business days to process. 

*Please note this time frame excludes weekends, as orders placed between Friday after 5PM through Sunday night will begin to process following business day, in which the time frame stated above will begin.

*Time frame also excludes pre-sale items until item is available

Sorry to hear that! If the order has not been shipped and/or a tracking number has not been issued to your order, modification of your shipping address will be available. Unfortunately if your order has shipped, Starite Village is not responsible for any incorrect inputted addresses provided at time the order was placed. Once the order has shipped we will need to await the final destination of your package for a resolution to be provided.

We currently ship to the following international countries: 

Australia, Austria, Belgium, Brazil, Canada,Croatia, Denmark,Estonia, Finland, France, Germany,Gibraltar,Great Britain, Greece, Hong Kong, Hungary,Ireland,Israel, Italy, Japan, Latvia, Lithuania, Luxembourg,Malaysia, Malta, Netherlands, New Zealand,Norway,Poland,Portugal,Russia,South Korea, South Africa Singapore, Spain, Sweden, and Switzerland.

*If your country is not listed above, please note, due to an abundance of returned orders we have removed certain countries as available destiations, we do apologize.

Starlite Village does not take responsibility for any additional charges that may arise at time of arrival to your country.

*Customs duty and/or taxes are to be covered by the receiving party at time of delivery

It may take up to 3-7 business days for your package to arrive to your country. From the date your package arrives to your country, you may count up to 9-21 business days for your package to arrive directly to your residence. 

*Unfortunately, once the package arrives to your country Starlite Village is not responsible for any additional charges due at customs, nor is Starlite Village in contact with the carrier in your specified country. Our carrier has provided us with the specified estimate provided above in which your order should arrive, please note, at times this time frame may exceed do to custom clearance.

Typically for our Domestic customers, it may take up to 2-4 business days for your order to arrive. 

*This estimate does not include natural disasters or delays caused by the carrier in which Starlite Village does not take responsibility for

At times the carrier does mark packages as Delivered in advance to speed up their routeing process. Please allow up to 2 business days from the date your package was marked as delivered for possible arrival. If 2 business days have surpassed, please contact our customer service team for a resolution!

Starlite Village recommends to always review, verify and confirm inputted addresses at time the order is placed, as we at Starlite Village do not take responsibility for this error. We may of course modify an orders address, if the order has not been processed for shipment and/or have a shipping label assigned to the order. Once the package has reached its final destination, please contact our customer service department!

Unfortunately, as shipping is paid for once, we do not reship returned items. At times the carrier may determine your package as Undeliverable As Addressed and/ or Address Not Found, per this Starlite Village does not take responsibility for any returns received.

*Once the package is returned you will be credited for the item returned to our warehouse

An item available for purchase via Pre-Sale prior to the arrival of the item, is an assurance that your order is accounted for in the receiving quantity as we do sell out quickly. Specific dates for processing/shipment are to be included on the product listing page. For further info, you may always contact our Customer Care Department at, hello@starlitevillage.com

We accept all major Credit Cards as well as PayPal.

Processing payment with PayPal E-Check typically takes up to 7-10 business days for the payment to clear. Once payment clears, your order will be shipped and a confirmation email with your tracking number will be sent to you!

If you are not completely satisfied with your purchase, we accept returns up to 7-14 business days from the date the order was declared delivered. Starlite Village does not provide prepaid return labels for these type of returns. If you have exceeded this time frame Starlite Village will not issue a refund/ nor exchange.

You may return your unwanted item to:

Starlite Village

c/o Returns Department

3000 W Empire Ave #1

Burbank, CA 91504

Please include original packaging, Invoice with your order number, and/ or  First & Last Name to locate your order and accurately process your refund.

*Please note your refund will only be towards the returned item

If your order has not been shipped, in which a tracking number has not been assigned to your order we may of course cancel your order. If it has been shipped you will need to refuse the package at time of delivery and have it returned to sender. Once Starlite Village receives this return package a refund will be issued for the item returned.

Once Starlite Village  confirms a refund has been processed it typically takes up to 5-7 business days for a refund to be credited back to your original form of payment.

*Please note- The estimate provided above is a general estimate, ultimately, processing time frame all depends on your banks personal policies

Starlite Village is only able to credit original form of payment methods for which how the order was processed. Please note,  once a refund has taken place, you will need to contact your banking institution to have the funds re-routed to the proper location as we are unable to assist in personal banking matters.

Simply email our customer support team and they will be sure to assist: Hello@starlitevillage.com

Sorry to hear this! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we value your complete satisfaction, our top priority is your shopping experience with us! We will gladly assist you with any issues with your order. Please contact our Customer Support team within 7 business days of delivery to immediately help you. Please note that you may be required to provide photos of the received items for our team to better assist you.

Unfortunately we cannot modify orders once they have been placed. We may of course cancel your order if it has not been shipped so you may proceed to process a new order with the selected items you wish to receive, simply contact our Customer Support Team to review the status of your order prior to placing a new order.

We hate to see you leave! You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. 

Currently Starlite Village does not have a phone number for customer service inquiries, we recommend taking a look around our FAQ section to find answers to your questions/concerns.

If you can’t find what you’re looking for or need help regarding your order, our Customer Support team will be more than happy to assist you! Please send us an email to:

hello@starlitevillage.com

Your subscription is scheduled to ship the 1st of every month. You will receive tracking information via email once your order has shipped!

If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link.

You may also access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email. 

Once logged into your account, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Once logged into your account, click the Billing Information tab to find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address as well.

Once logged into your account, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

To request a cancellation, the subscription must be over 27 days from the original purchase date; If this requirement is met, the cancellation may be processed; If not, you will need to await the following month for a cancellation to be processed.

For more information, please contact our Customer Support Team at hello@starlitevillage.com