Help Center

FAQ

SHIPPING & ORDER PROCESSING

When will my order ship?

I placed the incorrect shipping address, help!

Do you ship to my country?

As an International customer, is there additional charges?

When will my international order arrive?

What is the estimated time frame for domestic orders?

My package says delivered but I dont have it!

My order shipped to the incorrect address!

Please reship my returned package!

What is a pre-sale?

PAYMENTS

What payment methods does Starlite Village accept?

If I Pay With PayPal E-Check, When Will My Order Ship?

Returns, Cancellations & Refunds

Im not satisfied with my purchase, what can I do?

I would like to cancel my order!

How long does a refund take?

Will my refund process if I have a new credit card?

Customer Support

Have a concern, not available in our FAQ's section?

I received the wrong item, please help!

Can I add to my current order?

Can you remove me from your newsletter?

Do you have a phone number I can contact?

I never received my confirmation email!

Subscription

When Will My Subscription Ship?

Manage Your Subscription

Can I Update My Shipping Address?

How Can I Update My Billing Info?

Can I Skip A Delivery?

Can I Cancel My Subscription?

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